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Return and Exchange Policy

Monoshopping.com will accept returns only within 30 days from the day we ship your product if the product is new, unused, not sized, undamaged, and are not considered special orders with the subject to limitations below. The return package must be received by us within 30 days from the day we ship your package. No exception.

Do not size, wear, use, alter your products if you intend to return or exchange the product.
We do not accept products that are sized, or worn (even for minutes) for exchange or return. Once your product is worn, warranty goes in effect during the allowed warranty coverage period. Products must be in their original condition without scratches or damages, with protective films in place if the product came with the tapes. Please do not write anything on the manufacturer's box, instruction manuals, warranty cards, or any other packaging accessories that came with the product. We will be shipping you a brand new product and all we ask is that we get the product back in the same condition. Wearing the product for minutes is still considered usage.

Please inspect the product immediately after delivery of the product. Any discovery of defects or problems with the product must be reported before the usage of the product immediately before usage or any alterations to the product, such as sizing. Once the product has been worn or sized, under any circumstances, the warranty coverage takes over if the issue is covered by warranty. Thus under no circumstances, products cannot be returned or exchanged if the product has been worn even for minutes.
We do not accept returns and exchanges on special orders. We will confirm with you on all special orders before processing your order. Special orders are generally the items that are not on our site but the items were specially ordered for the customer. Due to logistics such as duty an handling charges, international orders do not qualify for return or exchanges unless there are problems with the product within 24 hours of delivery of the product. International orders are orders shipped beyond the United States borders.

Before sending your product for return, please contact us at

for return authorization number (RA). Once you have been issued an RA number, please send your product back to at the address below.

MONOSHOPPING
611 Wilshire Blvd Suite 314
Los Angeles, CA 90017

Please include a copy of your invoice with RA number before sending your product so that we can properly identify your order. If you do send the product back without the RA number, we reserve the right to refuse your package. Once we receive your package, we will inspect to make sure that the product is not damaged or altered in anyway. We simply need the items back as they were when we sent them to you. Once the inspection is passed, we will issue your credit in the same manner of payment we received. We will refund the whole amount you paid minus the shipping and insurance charge. The shipping, insurance, and handling cost will be around $10 to $30 dollars on most products. However, the shipping and handling cost may differ depending on the cost of the product and the speed of delivery to you originally. Thus the actual shipping and handling cost will differ depending on the price of the product you ordered and the speed of the delivery to you.


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